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ICT Services helpdesk

Latest news from JISC

Welcome to ICT Services

ISO standards explained

ICT shop till you drop

Our Vision

Man in a bowler hatThe vision of the department is to provide a customer centred service. Read More

Monitoring Performance

Man with his hand up to his earThe department has a number of key performance indicators. What are they?

What We Do

Two HeadsThe department's aim is to develop the University's ICT Systems. Read More

ICT Projects

Finger pressing keys on a keypadThe department is currently involved in a number of innovative new projects. Read More

Systems Development 

Collection of images including a questionmarkThe Systems Development Schedule is regularly updated.

Key Targets - Finance, HR, Systems Integration

Key Targets - SITS

Departmental Restructure

Whilst the current structure has been in place and has worked quite well for a number of years, the University is now faced with some significant challenges to reduce operating costs whilst sustaining and/or improving the overall level of service to students and staff. Find out more

Adobe Software

The University has recently bought a site-licence for Adobe's Creative Suite, which includes Photoshop, InDesign, Illustrator, Premier Pro, Dreamweaver and Flash. This will soon be available on all PCs and Macs across all three campuses. Find out more

Print Management Project 2012

The University is reviewing its Print Management Service. The current print management infrastructure is reaching the end of its operational and contractual period. If you would like to know more about this project then read Print Management Project 2012.

Student Villanet

As part of ICT Services on going improvements to the student Villanet and in response to issues raised by The Student Survey, several intersite links between the Student Halls of Residences and the main University campuses have been upgraded. This will result in an improvement to the service that students experience whilst living in the Halls of Residence.

Annual Reporting

We live in interesting and challenging times and it has been another busy year in seeking to achieve a high level of service within a reducing unit of resource. Find out more

Reducing the University's Carbon Footprint

A recent Harvard study suggests that ICT consumption within organisations account for between 13% and 25% of the institution?s peak electrical load. These figures make it clear that university-wide efforts to save energy in the area of ICT will be crucial in reducing the University?s carbon footprint by 30% by 2014. Find out more

What is Videoconferencing?

Using live video and audio, videoconferencing allows you to hold or participate in meetings, conferences or seminars without leaving university grounds. Almost all universities, major companies and research establishments both home and abroad now have these facilities which provide free communications over the Internet. Find out more

Toshiba Carbon Zero Scheme

The University approved manufacturer of laptops (Toshiba) is operating a scheme to offset the lifetime carbon footprint of their laptops. This means that for every Toshiba laptop purchased by the University, a tree is planted at no additional cost. Trees planted under the scheme will contribute towards the new Toshiba dedicated woodland areas in Devon or Cumbria which are managed by C02Balance.

Light BulbDoing Our Bit for the Environment

The department is fully supportive of the University?s sustainability agenda, and is committed to reducing energy costs through the effective use of ICT in the institution. The department produced a report in response to a set of recommendations produced by JISC (Joint Information Systems Committee).

Light BulbICT News in the University Sector

Latest News from JISC

Latest JISC Events

ICT Helpdesk

About the ICT Helpdesk
Service Level Agreements

Telephone Services

About the phone system
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Networking

About the network
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Email

About email
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Latest Developments

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See what staff have said about the ICT training so far!

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Contact Details

ICT Helpdesk
01242 714044

ICT Training
01242 715415

ICT Purchasing
01242 714273

Audio/Visual Services
01242 714991

Telephone Services
01242 714208

General Enquiries
icthelpdesk@glos.ac.uk



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